Shipping and Delivery

Shipping and Delivery

Last updated: June 13, 2026

We strive to deliver your order to you as quickly and accurately as possible. Below you will find all the information about our shipping and delivery policy.

1. Processing Time (Dispatch)

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a tracking code via email.

2. Delivery Time

After processing, the average shipping time is 1 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods, holidays, or due to customs procedures.

3. Shipping Method and Origin

To reduce waste and lower CO₂ emissions, we ship directly from our supplier in China. As a result, customs fees may apply depending on the country of delivery. Our shipping partners are: [Shipping Services].

4. Shipping Costs

Shipping costs are displayed at checkout and depend on the weight, destination, and selected shipping method.

5. Tracking — Customer Responsibility

The customer is responsible for monitoring the tracking code via our website and the link provided by email.

The customer is responsible for determining whether the package will be delivered to their home or sent to a pickup location, and for picking it up there if necessary.

Is delivery taking longer than expected, or is there an issue? Always send an email to support@eloisechicago.com first, rather than immediately requesting a chargeback or refund.

6. Responsibility for Shipping

If the tracking information indicates that the package has been delivered, responsibility lies with the customer.

Please check your address carefully; any errors must be reported within 24 hours of placing the order via support@eloisechicago.com.