Terms and Conditions
Terms and Conditions
Last updated: June 13, 2026
These terms and conditions apply to all purchases made through the website of Eloise Chicago, located at 128 City Road, London, EC1V 2NX, United Kingdom, accessible via support@eloisechicago.com.
1. Applicability
By placing an order, you agree to these Terms and Conditions, our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.
2. Product Information
We make every effort to describe products accurately and provide up-to-date information. Colors may vary slightly depending on the screen. Typographical or pricing errors and inaccuracies may occur; no rights may be derived from these.
3. Ordering and Payment
Orders are processed only after receipt of full payment. Available payment methods ([Payment Providers]) may vary by country. Customers must verify which payment methods are available for their location.
4. Processing and Delivery
Processing time (dispatch): 1 to 3 business days.
Shipping time after processing: 1 to 7 business days, depending on location.
Shipments are sent directly from our supplier in China; customs fees may apply.
The times stated are approximate; delays due to high volume, holidays, or customs procedures do not entitle you to cancellation or a refund.
5. Returns and Cancellations
See our separate return policy for all terms and conditions. Cancellation after placing an order is not possible, and a refund or chargeback cannot be initiated until the item has been received.
6. Liability
We are not responsible for loss or damage during shipping if the tracking information indicates that the package has been delivered to the specified address. Our liability is limited in all cases to a maximum of the purchase price of the item in question. Always check your address details carefully.
7. Intellectual Property
All content on the website (text, photos, logos, design) is the property of Eloise Chicago and may not be used without prior written permission.
8. Complaints Procedure
Complaints may be submitted in writing via support@eloisechicago.com. We aim to respond within 5 business days. For complaints regarding size or quality, please always include clear photos and a description.
9. Governing Law
These terms and conditions are governed by Dutch law. Disputes shall be submitted to the competent court in the district where Eloise Chicago is established, unless mandatory law provides otherwise.